The large corporate market today uses IT
extensively. But in the smaller companies who
would be classified as the SME companies - there is
huge scope for technology to improve productivity
and increase profits. These are companies that see
themselves as specialist or niche, and many have
no desire to become a billion-dollar multinational
Business processes need to be reengineered based
on today’s market realities. Processes will also
need to be optimised and made more efficient. This will help remove latencies that have
become invisible over the years, enabling the improved performance of the processes that
are the lifeblood of the business.
Without taking an integrated approach to business process, where a view is taken of the
full flow of information and interaction of departments, IT homogenization cannot be
exploited and efficiencies will remain hidden. With increased emphasis on the aim of
achieving a homogeneous IT environment in order to drive costs and efficiency, companies
must look at modularized IT solutions.
Business processes in the following areas would be most critical and IT solutions in them
need to be addressed.
- Customer Relationships
- Human Resources
- Delivery and Logistics
- Supply Chain
Structured communication within a company must support and expedite business
processes, either through the use of solutions with in-built communication tools mirroring
workflow. E-Mail needs to be integrated within the operational workflow and business
In light of both a picture of existing business processes and information flow, and a
set of improvement plans created from considering better processes and communication,
the visibility created should allow the business to address another issue – the improvement
of management and business intelligence.
Damsk can work with a business in any of the above areas and develop an
implementation strategy that will allow businesses to develop appropriate application over
time, on required IT platforms.